1.1 All quotes supplied by VH are valid for the time period listed on the relevant quote, or if not stated in the quote, for a period of 14 days.
1.2 VH will only accept an Order when the Deposit is paid in full. The Deposit is non-refundable. At VH’s discretion some Orders will be accepted on an agreed financial amount, due to house sale or finance approval.
1.3 The purchase price of the VanHome or other Product is the amount shown as the ‘Total Amount Payable’ on the Invoice.
1.4 A full or partial payment made to VH in relation to an Invoice provided to the Customer by VH is deemed as full confirmation that the Customer understands and agrees to all details stated on the quote or otherwise provided by VH, including but not limited to the Product Description, included Products, delivery notes and payment terms and that the Customer has read, understood and confirms their full acceptance of these T&Cs.
1.5 All marketing material supplied by VH must be used as a guide only. Specific finishes and fittings/ fixtures are subject to change.
1.6 Customisations are agreed and performed on a case by case basis and the Customer should discuss these with their VH representative. VH will make all reasonable efforts to accommodate Customisation requests. The Deposit must be paid prior to the Customisations being confirmed. Given many possible options that may have been discussed and corresponded with a VH sales representative leading up to the purchase of a VanHome, a 2D/3D plan will be sent to the Customer for approval and signing at the Deposit stage. After the Deposit has been paid the customer will be sent drafting plans that require sign-off. It is the Customer’s responsibility to carefully check that the drafting plan represents the final layout they have agreed upon. It is very important that any questions or clarifications should be raised at this time. Any further changes must be made within a 14 day period and must be signed. The Deposit payment is considered confirmation and acceptance of the VanHome purchase. Any changes made after Drafting Plans have been signed and passed to our Production team may be rejected or incur relevant fees.
2.1 Payment Process:
(a) Deposit Paid—Order accepted and estimated delivery date provided to the Customer;
(b) Two weeks from completion—final Invoice issued for balance of Total Amount Payable;
(c) Delivery—booked for next available date after payment, or VanHome ready for collection.
2.2 The Total Amount Payable for the Order must be paid in full before VH books delivery or before the Customer collects the VanHome. VH may withhold delivery until all amounts are paid in full.
3.1 The Customer confirms that they have satisfied themselves that the VanHome is suitable for their intended purpose and location.
3.2 It is the Customer’s responsibility to know the weights of the VanHome and the implications of the towing limits and braking requirements of any vehicle towing the VanHome.
3.3 VanHomes are checked for major damage. VanHomes may have imperfections, and there could be damage in spots that cannot be inspected. Minor defects are deemed satisfactory by VH and the Customer.
3.4 The Customer has been given the opportunity to inspect VH’s display models and/or other VanHomes, and the Customer accepts the VanHome reassembles a similar condition to display VanHomes.
3.5 VH are not legally responsible for any loss or damage the Customer might suffer in relation to purchasing a VanHome, whether from errors or omissions in our documents or information.
3.6 The Customer agrees to comply with all laws, regulations, and rules relating to their use of our website, their interactions with VH, and the placement of any Orders with VH.
3.7 VanHomes may require assembly to match the condition of VH’s advertised and display products. VanHomes have unique features which allow transportability, and as such certain sections are foldable and have gaps that are necessary design features which are not defects.
3.8 If the site for the VanHome does not meet the standard requirement of a 200mm fall from front corner to diagonal corner, alternative stairs will be required which will be at an additional cost to the Customer. In order for the VanHome to be supplied with stairs that will fit the Customer’s site, they must advise VH if their site exceeds the site requirements specified in the Install Information Guide.
4.1 Manufacture general
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
(a) The VanHome will be built and supplied in accordance with the Road Vehicle Standards Act 2018 (Cth).
(b) Each VanHome has been designed to meet the applicable Caravan Construction and Safety Standards in effect at the time the VanHome was manufactured.
4.2 Consumer Guarantees The Warranty set out in these T&Cs is in addition to any rights and remedies available under Australian State or Federal legislation (including the consumer guarantees under the Australian Consumer Law) and does not exclude or restrict those rights.
4.3 Ten year structural Warranty
(a) The ten year structural warranty is provided to the original purchaser of the VanHome for a period of ten years from the date the VanHome is first delivered to that purchaser. This warranty applies under normal use, regular maintenance and subject to the stated exclusions within these terms and conditions.
(b) If within a period of ten years of the VanHome being first delivered to the original customer any defects in workmanship or materials are found in the structural chassis or frame, the customer will notify VH within ten days of the issue being discovered. VH must make good the work or materials at its expense.
(c) The 10 year structural warranty is not transferrable and is only available to the original purchaser of the VanHome.
4.4 Workmanship Warranty
(a) The two year workmanship warranty is provided to the original purchaser of the VanHome for a period of two years from the date the VanHome is first delivered to that purchaser. This warranty applies under normal use, regular maintenance and subject to the stated exclusions within these T&Cs.
(b) If after taking delivery of the VanHome, subject to the exclusions within these T&Cs, workmanship or materials which VH determines there is a defect (not including the chassis or the frame), the Customer will notify VH within ten days of the issue being discovered and VH will make good the work or materials at its expense.
(c) The workmanship warranty is not transferrable and is only available to the original purchaser of the VanHome.
4.5 Third Party Components
(a) Some of the equipment and fittings of VanHomes are not manufactured or imported by VanHomes (“Third Party Components”).
(b) Third Party Components include, but are not limited to, the following: ovens, stoves, cooktops, hot water systems, dishwashers etc.
(c) These Third Party Components carry their own Third Party Suppliers warranty terms. The items are not covered by our Warranty. In this case Van Homes will facilitate the lodging of any such claim with the relevant manufacturer. The Customer should check with these suppliers for further Third Party Component warranty information if required. These warranties are obtained by following the relevant manufacturer's instructions. If manufactures instructions are not followed, such warranties may be voided. For Third Party Components and associated terms and conditions contact VanHomes.
(d) Please note that the warranty periods for the Third Party Components and their terms may vary depending on the items. Subject to any rights the Customer has at law which cannot be excluded, VH assumes no responsibility or liability for defects in workmanship or operation of Third Party Components.
4.6 What is not covered under this Warranty The Warranty does not extend to cover:
(a) fair wear and tear;
(b) tyres and/or wheel alignments;
(c) deterioration in overall aesthetics of the VanHome due to wear and tear, rust, exposure, impact damage or aging;
(d) damage caused by modifications carried out by persons other than VH, or failure of components or accessories supplied by these persons or than could be considered non-manufacturer or post-production parts;
(e) damage caused by any improper adjustment, repair or tampering by any party external to VH;
(f) issues or damage resulting from environmental and behavioural factors outside of VH’s control, such as condensation, humidity or mold;
(g) the deterioration or discolouration of sealants over time, or from chemicals used on the sealants;
(h) alterations to the VanHome by the Customer or third parties;
(i) any damage causes by natural causes such as fire, hail, wind and insect and vermin incursions;
(j) normal maintenance items including of chassis components;
(k) cleaning of the VanHome;
(l) damage which occurs during transportation which is done by anyone other than VH;
(m) damage caused by products, cleaners and chemicals which may damage the finish on any part of the VanHome;
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
(n) faults that have arisen due to the failure to conduct installation of any connections to the VanHome as per the installation instructions provided by VH;
(o) damage caused by exposure to corrosive environments and, including salt and environmental pollutants etc. The 10 year structural warranty does not cover the VanHome being located within 10 kilometers of salt or brackish water;
(p) damage caused by failure of the Customer to undertake proper maintenance of the VanHome in accordance with Maintenance Requirements;
(q) damage as a result of commercial, industrial or rental use of the VanHome. The warranty applies solely to personal, non-commercial use under normal operating conditions, unless previously agreed;
(r) leaking due to incorrect set up.
(s) Custom Components which are selected (outside of VH’s Standard/Premium range). VH will not be liable for any faults in the installation of the Custom Components. A claim for any faults with workmanship or materials related to Custom Components installed by Third Party Suppliers must be made through them and will not be covered by our Warranty.
(t) Work done by outsourced parties. In the event that VH determines that the defect to the VanHome has been caused due to abuse, misuse or improper installation of accessories or any other event referred to in this clause, then repair and replacement of the VanHome if required and requested by the Customer will be charged to the Customer. VH will provide the Customer with an estimate of these costs before the VanHome is repaired.
4.7 Repairs
(a) All approved repairs and replacements must be undertaken by VH or a repairer authorised by VH following a visual and physical inspection of the VanHome and defect.
(b) In the event any additional repairs, replacements, additions or works outside the scope of the Warranty are conducted at the request of the Customer, the Customer will be charged accordingly for labour and parts. If VH contracts a qualified parties to attend site to inspect or rectify a warranty claim, and it is found that the fault is not a warrantable issue, VH reserves the right to invoice the Customer for the inspection or repair.
(c) VH will not reimburse the Customer for any repairs performed by an unauthorised repairer, unless prior written consent has been provided by VH, and which repairs would otherwise have been covered by the Warranty.
(d) VH reserves the right to replace defective parts of the VanHome with parts and components of similar quality, grade and composition where an identical part or component is not available which may be aesthetically different to the original components.
(e) The Warranty offered by VH does not include any consequential expenses relating to the replacement of faulty parts. In no event will VH’s liability exceed the purchase price of the Product.
(f) Parts and designs of the VanHome may change from time to time without notice. These changes are not deemed a warrantable claim.
(g) All approved replacement or repairs of the VH performed according to the Warranty will be conducted in a reasonable time frame and using reasonable endeavours dependent upon and considering all relevant circumstances, including but not limited to location of nearest repairer, extent of necessary repairs, availability of parts and third party suppliers.
(h) If a Products has to be returned to VH, the Customer is liable to pay all associated costs with returning the Product.
4.8 Changes to Warranty terms
(a) VanHomes purchased after 1 October 2026 will receive the Warranty set out in these T&Cs. VanHomes purchased prior to this date may be subject to earlier terms and conditions.
(b) The T&Cs applying to any Warranty are subject to change by VH without notice.
The Customer acknowledges and agrees:
5.1 Internal waste drainage has been completed to a point that allows transport of the VanHome and tested in the factory. It should be noted that further work will be required by a licensed plumber to finish installing any temporary sewer connections. These works are the Customer’s responsibility to organise with their qualified plumber and not included in the purchase price of the VanHome. Approvals may apply;
5.2 VH installs and tests all gas fittings and appliances in the factory. Gas appliances in the VanHome are supplied by LPG bottles and are not suitable for mains gas connection. Following installation, a licensed gas fitter must be used to test any gas fittings and appliances on site at the Customer’s own expense;
5.3 VH takes no responsibility or liability for any injury and/or damages from the actions of third parties during set up or use of the Products, and the Customer indemnifies VH in respect of any loss or claims in relation to this;
5.4 It is recommended to check the ground-bearing stabiliser legs on which the VanHome rests every six (6) to twelve (12) months, and to re-level the VanHome if needed.
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
5.5 VH installs compliant smoke alarms during the factory build (10yr lithium), but it is the Customer’s responsibility to; check and maintain them. The Customer must have working smoke alarms in the VanHome in accordance with any fire safety laws.
5.6 While all care will be taken by VH in the delivery or pick up of the VanHome, the Customer acknowledges and accepts that driveways, walkways, landscaping, lawns and grassed areas may become marked or disturbed. VH is not liable for costs of any damages and the Customer accepts the responsibility and costs of any such damage;
5.7 The following with respect to temporary connections of services (if applicable to the VanHome selected):
(a) the Customer is responsible for the connection of services such as power, water and sewage, and LPG bottles at their cost;
(b) power is connected via a 15-amp extension lead(s) with caravan connection. Certain models of VanHomes have two 15-amp connections, or in some models a 32- amp connection;
(c) water is connected via a 12 mm click on connection garden or drinking water hose to be supplied by the Customer at their cost;
(d) sewerage is connected to an existing wastewater system via temporary connection to ensure this can be connected/disconnected at any time, which must be conducted by a licensed plumber at the cost of the Customer;
(e) The customer is responsible for the purchase of a 9kg LPG gas bottle for Studio Models, or 2x 45kgs for Single and Double models. These are used for hot water systems and the free-standing four-burner stove and oven;
(f) Any pressure limiting valve(s) must not be removed;
(g) If the VanHome has an electric hot water cylinder, the Customer must ensure water is connected and the hot water cylinder is full before the cylinder is turned on at the main switchboard to prevent the element from burning out. The electric hot water cylinder is typically located in a cupboard inside the VanHome.
5.8 The Customer should otherwise note and comply with the Install Information Guide.
6.1 VH does not facilitate air-conditioning installation after delivery.
6.2 Studio VanHomes may have air conditioning installed in factory but are Third Party Components and do not benefit from our Warranty.
7.1 Unless other arrangements are made between the Customer and VH, the Customer will take delivery withi fourteen (14) days of being advised by VH that their VanHome is ready for delivery.
7.2 Any balance due from the Total Amount Payable must be paid before the VanHome leaves VH’s premises.
7.3 VH may subcontract, assign, novate or transfer all or part of delivery at any time without notice. Subcontractors will have the same rights as us in these T&Cs.
7.4 The Customer must provide complete and uninterrupted access to their property for delivery.
7.5 Drivers will use reasonable endeavours to drop off the VanHome where the Customer requests, subject to site conditions such as surface, slope and weather. VH does not guarantee unloading at the Customer’s preferred location. Conditions such as surface, slope, or weather may limit available options. The driver chooses the unloading area.
7.6 The Customer warrants that ground surfaces traversed are suitable to prevent damage to surfaces or to VH’s drivers’ trucks.
7.7 The Customer must ensure that the delivery site is suitable for safe unloading.
7.8 Additional charges may apply if delivery cannot be safely completed due to unsuitable site conditions or other reasons beyond VH’s control.
7.9 All delivery times are estimated commencing from the date of payment of the Deposit. Estimated delivery dates are not guaranteed and may change due to weather, unforeseen circumstances, or events beyond our control (including truck breakdowns, traffic, road closures, customs and ship delays and port delays).
7.10 VH will make reasonable efforts to fulfil the Order in a timely manner. Any delay does not entitle the Customer to consequential loss or cancellation.
7.11 If the VanHome is not delivered at the estimated delivery date, VH are not responsible for the costs of rearranging any associated parties for service connections etc.
7.12 VH may adjust the delivery price at any time to pass on increases in costs imposed by VH’s drivers or other reasons. VH will provide written notice of any fee adjustment, including for the period between Deposit and delivery.
7.13 Customers have the right to organise their own transport for pickup.
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
7.14 If VH’s drivers are unable to unload in the designated area, they may leave the VanHome elsewhere on the property or return at another time.
7.15 The Customer indemnifies VH in respect of all loss, damage, liabilities or claims caused directly or indirectly from VH’s drivers.
7.16 Should a Customer choose to not use VanHomes to transport their VanHome any loss or damage that is caused to the VH during transportations or installations by any party other than VH will not be the responsibility of VH and VH will not be held liable for the loss or damage. Any repairs that are required as a result of damage caused during transportation or installation by another party other than VH will be at the expense of the Customer.
7.17 The Customer acknowledges and agrees that they must be aware of the weight of the VanHome and the implications of towing limits and braking requirements of any vehicle towing the VanHome.
7.18 Unless agreed in writing prior to dispatch, VH’s delivery does not include lifting over, under, into, or onto any structures.
7.19 VH is not responsible for delays caused by transport partners.
7.20 The Customer must report any transport damage within 24 hours of delivery.
7.21 VH is not legally or financially liable for any loss, or for consequential or incidental damages arising from the delivery process, whether directly or indirectly.
7.22 The Customer agrees to indemnify VH against any loss, damage, liability, or claim arising from the actions or omissions of transport partners.
8.1 The Customer may arrange collection of goods from the VH warehouse. At least 48 hours’ notice is required, after which a timeslot will be allocated. Missed timeslots will be rescheduled to the next available period.
8.2 All collections must comply with VH’s directions.
8.3 Additional charges may apply if collection cannot be completed for any reason.
8.4 VH accepts no liability for any damages that occur once Products are loaded onto the Customer’s chosen transport.
9.1 Each VanHome receives a NSW “Brown Slip” inspection when the build process is completed, which is valid for 42 days.
9.2 If the Customer intends to use this Brownslip to register their VanHome they must notify VH at time of purchase and VH can assist in completing this process with the Customer.
9.3 If the Customer lives in a state other than NSW, VH can assist in the registration transfer. This will incur additional fees and may vary per state.
10.1 Any variations to an Order must be agreed to by VH in writing.
10.2 The Customer agrees that all specifications for the Customer’s Order will be included in the quote provided by VH, and the Customer agrees that the information provided in the quote is accurate.
10.3 The Customer acknowledges that VH will rely on information provided by the Customer in relation to their Order. Any costs incurred by VH due to incorrect or inadequate information may be charged to the Customer.
10.4 VH may charge interest at 10% per annum on overdue amounts, calculated daily and compounded monthly.
10.5 VH may provide links, advertisements and information about other businesses for the Customer’s convenience. This does not imply sponsorship, endorsement or approval, and VH takes no responsibility for the actions/advice of those businesses.
11.1 Once an Order is accepted by VH and the Deposit paid, an Order may only be cancelled with the express written permission of VH, which may be considered on a case by case basis. Customer may not cancel accepted Orders because they simply changed their mind, found the Product cheaper elsewhere, decided they no longer liked the purchase, or had no use for it.
11.2 The Customer may not cancel an accepted Order because the VanHome is not suitable for the Customer’s intended use.
11.3 If VH consents in writing to cancellation or variation, the Customer must indemnify VH against losses and cover VH’s reasonable costs associated with the Customer’s cancellation or variation.
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
11.4 For approved refunds relating to the cancellation of an Order prior to delivery, the Customer acknowledges that the refund will be processed less the Cancellation Fee on account VH’s reasonable estimate of its losses and costs associated with the cancellation. Any approved cancellation will only be processed after the VanHome allocated to the Customer’s Order has been resold to another purchaser, or otherwise at the sole discretion of VH. Any monies paid to VH by the Customer surplus to the Cancellation Fee will be refunded to the Customer within 60 days of notice given by VH to the Customer that the cancellation has been approved and is ready to be processed in accordance with this clause.
11.5 Refunds after the Customer has taken delivery will be considered on a case-by-case basis at VH’s sole discretion.
11.6 If VH’s accept a refund request:
(a) the Customer is liable for any cost to pack up Products;
(b) returned Products must be in the condition delivered. All returns are conditionally accepted until the Product is physically returned to VH and inspected. The return for refund of Products which are not in the same condition as when they were delivered to the Customer may be rejected by VH and returned to the Customer; and
(c) the Customer must pay all return costs.
12.1 If the Customer’s Invoice becomes five (5) days overdue, VH may charge storage fees at $20.00 per day until delivery/pickup is completed.
12.2 If a period of not less than 7 days has passed from the date the Customer has been advised that their VanHome is completed and the Customer has not made arrangements to take delivery of their VanHome, VH will place the Customers VanHome in storage. A storage fee of $20 a day will be applicable while the VanHome is in storage. Unless otherwise agreed in writing on a case by case basis.
12.3 If payment has not been made by the due date, VH reserves the right to allocate the VanHome to another customer.
The following terms apply in relation to any promotions offered by VH, in addition to any additional terms and may be specified in relation to specific promotions:
13.1 The Promotor of any Promotion is VanHomes Sales Pty Ltd (unless otherwise stated) with respect to a particular promotion;
13.2 Promotions are not, transferrable, redeemable for cash, credit or alternative Products;
13.3 Promotions are subject to availability and substitution with a Product of equal or greater value;
13.4 Promotions cannot be combined with any other Promotion or discount;
13.5 VH may suspend, amend or withdraw any Promotion at any time;
13.6 VH’s decision with respect to any Promotion is final and binding;
13.7 Promotions apply only to purchases of Products for personal or family use. Promotions are not valid for commercial or rental purposes;
13.8 Promotions apply only to orders for new VanHomes placed during the Promotional Period;
13.9 Promotions are applicable only to models that meet the necessary installation requirements or any relevant Products;
13.10 Customisations, upgrades or additions requested by the Customer are not included in any Promotion and will incur additional charges;
13.11 Orders cancelled or modified by the Customer after acceptance of the Promotion may forfeit the offer;
13.12 Promotions may or may not be applicable to ‘in stock’ VanHomes, which are sold as is;
13.13 For certain Promotions (such as those related to air conditioning), VH may not provide the promotional product, but may provide a discount that is their estimation of amounts that are sufficient to cover the purchase. If the actual cost of the Product or installation cost is higher than this estimate, the Customer will need to pay those additional costs if they wish to benefit from the Promotion.
14.1 In the event that circumstances beyond our control (“Force Majeure Events”) obstruct or prevent the delivery of Products to the Customer, VH will be relieved of any obligation to provide the Products as long as such circumstances persist.
14.2 While Force Majeure Events persist, VH may, at our sole discretion, either terminate the Order or keep this in suspension until the circumstances have ended.
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
15.1 The Customer will engage in an event of default if:
(a) they breach these T&Cs, including defaulting on any payment;
(b) the Customer (as a natural person) commits an act of bankruptcy, or (as a corporation) is wound up, deregistered or dissolved, a receiver or administrator is appointed, or they enter a scheme of arrangement (other than for restructuring);
(c) they purport assign their rights under these T&Cs without our prior written consent.
15.2 If an event of default occurs by the Customer, VH will provide written notice to the Customer to rectify the default within seven (7) days of the notice.
15.3 If not rectified, VH may, at our discretion:
(a) refuse to supply the VanHome;
(b) retain any monies paid for VanHome ordered but not yet supplied; and/or
(c) refuse to supply the VanHome ordered.
16.1 The Customer agrees to indemnify and keep indemnified VH, our servants, and agents in respect of any claim or demand made or action commenced by any person (including the Customer) against VH or for which we are liable, in connection with any loss arising from or incidental to the supply of Products or the subject matter of these T&Cs, including any legal costs incurred by us.
16.2 This encompasses, without limitation, any legal costs we incur to address claims or demands, as well as any thirdparty legal costs for which we are liable concerning such claims or demands.
16.3 The Customer acknowledges that beyond these T&Cs, we provide no warranty, assurance, promise, or representation regarding product quality, fitness for purpose or use, suitability, or merchantability for any specific purpose. By entering into these T&Cs, the Customer has relied exclusively on their own inquiries, knowledge, skill, and judgment.
16.4 By engaging in the purchase of VH’s Products and services, the Customer consents to indemnify VH against any claims exceeding the guarantees we are obligated to provide under Australian Consumer Law.
17.1 It is an essential pre-condition that the Customer agrees and accept that VH are not legally or financially responsible for any loss, or any consequential or incidental damages the Customer might suffer related to the purchase and use of the Products, both directly and indirectly. This includes but is not limited to loss of use, loss of revenue, inconvenience, or loss or damage to personal property.
17.2 The Customer’s use of, or reliance on, any materials published, or information shared by VH, is entirely the Customer’s responsibility, for which VH shall not be liable. It shall be the Customer’s own responsibility to ensure that all Products or services purchased from VH meet their specific requirements.
17.3 Any advice, recommendations, assistance, or service provided by VH concerning the Products is given in good faith and is believed to be accurate, suitable, and dependable at the time of provision. However, this information is provided without any warranty of accuracy, appropriateness, or reliability. VH does not assume any liability or responsibility for any losses resulting from the Customer’s reliance on such advice, recommendations, information, assistance, or service.
18.1 By agreeing to these T&Cs, the Customer explicitly affirm and acknowledge that VH is the unequivocal and exclusive owner of all intellectual property. For the removal of all doubt, intellectual property encompasses trademarks, patents, copyrights, designs, product technical information, processes, and confidential information pertinent to the products. This extends to advertising and promotional materials, technical content, and user manuals/videos associated with the production or supply of the Products. This definition encompasses all items eligible for legal protection, regardless of the formal acquisition of such protection.
18.2 By agreeing to these T&Cs, the Customer expressly agrees that, through their transactions with VH or the through the acquisition of our Products, they shall not gain any intellectual rights in respect to the Products. The Customer is prohibited from challenging or disputing our ownership of intellectual property and the Customer pledges not to infringe upon our intellectual property rights, to commit to promptly notifying us of any suspected or actual infringement upon becoming aware of it, and to adhere to our reasonable instructions and requests concerning the safeguarding of our intellectual property rights.
19.1 Any amount payable under these T&Cs is exclusive of GST unless the contrary is expressly stated or clearly agreed, and the payer is to add an amount equal to the GST payable by the supplier on the relevant supply at the then current rate to any payment due under these T&Cs.
19.2 VH shall provide a valid tax invoice for payments where GST is a component.
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
20.1 The risk in the Products supplied by VH will transfer to the Customer upon the first to occur of the following (as applicable):
(a) collection of the Product by the Customer from the warehouse;
(b) the delivery of the Product to their designated address; and
(c) upon attachment to customers, vehicle or completed loading of the Product to the Customer’s designated transport provider (if not VH or its sub-contractor).
20.2 The Customer will only gain ownership title of the Products after paying all outstanding amounts owed to VH.
20.3 Until payment has been received in full, title of the VanHome does not pass to the Customer and the Customer will hold possession of the VanHome as bailee only.
20.4 While the Customer holds possession of the VanHome as bailee, the Customer is responsible for the proper care and liable for any loss or damage to the VanHome.
You will keep confidential all non-public information concerning our Products and business which we disclose to the Customer and will not use or disclose that information for any purpose other than to purchase Products from us. This obligation survives termination of these T&Cs.
22.1 Definitions and interpretation - In these T&Cs:
(a) headings are included only for the purpose of assisting the reading of the document and do not affect the meaning of the terms or clauses of these T&Cs;
(b) when two or more persons are Customers, all covenants, agreements and conditions under these T&Cs bind them jointly and each of them severally;
(c) “Cancellation Fee” means:
(i) 20% of the Total Amount Payable; to which the Deposit paid by the Customer will be applied, and where the Deposit paid by the Customer is than the applicable Cancellation Fee, the Customer must pay the difference to VH within 7 days of the acceptance of the cancellation by VH;
(d) “Customisations” means customisations to Products as requested by the Customer and agreed to by VH;
(e) “Customer, “You” and “Your” refer to you, the client or purchaser of the VanHome;
(f) “Custom Components” means components that are introduced by the Customer and are not offered by VH;
(g) “Deposit” means the non-refundable deposit of 20% of the Total Amount Payable (or such the amount as specified on the Invoice/quote) payable in accordance with clause 2.1(a);
(h) “Force Majeure Events” include, but are not limited to, illness or injury, unavailability of materials or components, health pandemics, strikes, lockouts, riots, natural disasters, fire, war, government orders, transport difficulties, and failures or malfunctions of IT systems;
(i) GST has the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth);
(j) “Install Information Guide” means the VanHomes Install Information Guide;
(k) “Invoice” means an invoice for an Order accepted by VH provided by VH to the Customer;
(l) “Maintenance Requirements” means the maintenance requirements for Products as generally necessary to keep the Products in normal working condition as may be advised in writing by VH from time to time, and in relation to Third Party Components, as may be advised by the relevant Third Party Supplier, in each case to be carried out by the Customer at their own expense;
(m) “Order” means the completed order form for the purchase of a Product provided to VanHomes;
(n) “Product Description” means the drafting plan and the quote for the VanHome and/or the written description of a Product provided by VH to the Customer;
(o) “Promotions” any promotions or discounts offered by VH to Customers who purchase new VanHomes;
(p) “Promotional Period” means the period during which Promotions are available to Customers who have Orders accepted by VH for the purchase of new VanHomes during those periods as specified by VH for each specific Promotion, which are inclusive of the dates specified.
(q) “Total Amount Payable” means the purchase price of the VanHome as stated in the Invoice;
(r) “Third Party Suppliers” means third-party suppliers that is an external entity or business that provides goods, products, services or information to VH or directly to Customers, but is not directly affiliated with or part of VH;
(s) “Third Party Components” means components provided by Third Party Suppliers;
(t) “VanHomes” and “Products” refer to any VH goods and products provided from time to time;
(u) “VH”, “We,” “Our,” “Us,” and “VanHomes Sales Pty Ltd” refer to VanHomes Sales Pty Ltd ABN 20 166 960 765 and includes its successors and permitted assigns; and
(v) “Warranty” refers to the ten year structural warranty and/or two-year workmanship warranty (as applicable).
22.2 Assignment: VH may at law or in equity assign or novate its rights, title and interest in any Product and in or under these T&Cs and any of them at any time without the prior
ID: Title: General Sales Terms and Conditions Version: 1 Created by: Isabel Gordon Position: EA Date: 9/10/2026 Reviewed by: Nicole Russo Position: CEO
consent of the Customer. The Customer may not assign or novate its rights title and interest in any Product and in or under these T&Cs without the prior written consent of VH.
22.3 Notices: Notices to the Customer under these T&Cs may be sent by VH to the Customer’s address as shown in the Order.
22.4 Waiver: A delay in exercising, or failure to exercise, any right or remedy in connection with these T&Cs or any Order shall not operate as a waiver of that right or remedy. The waiver of a right to require compliance with any provision of these T&Cs in any instance shall not operate as a waiver of any further exercise or enforcement of that right and the waiver of any breach shall not operate as a waiver of any subsequent breach. No waiver in connection with these T&Cs or any Order shall, in any event, be effective unless it is in writing.
22.5 Severance: If a provision of these T&Cs is held to be illegal, invalid or unenforceable, in whole or in part, the parties intend that the offending provision shall be severed and the legality, validity and enforceability of the remainder of these T&Cs shall not be affected.
22.6 Amendment of Terms: VH reserves the right to change, modify, add, or remove any part of these T&Cs at any time.
22.7 Law and jurisdiction: The laws of New South Wales shall govern these T&Cs, and the parties submit to the nonexclusive jurisdiction of the courts of NSW.